Privacy policy

1. Our Commitment to Your Privacy

We understand that your decision to request a commission advance is personal and confidential. When you choose to work with Agents First, you can rest assured that:

• Your privacy is of the utmost importance to us.
• We will not share your personal or deal-related information with your brokerage, employer, or any third party without your explicit consent.
• We keep all transactions and communications between you and Agents First strictly confidential.

2. Information We Collect

When you use our platform or apply for a commission advance, we may collect the following:

• Personal identification details (e.g., full name, Emirates ID, contact information)
• Real estate license and related professional credentials
• Banking information for payout purposes
• Deal-related documents (e.g., proof of sale, broker confirmation)
• Login and account usage data (for security and support)
• Buyer identification and financial details (e.g. passport copy, contact information, proof of funds)

3. How We Use Your Information

Your information is used solely to:

• Verify your identity and eligibility
• Verify and cross-check your buyers' identities to ensure KYC and AML compliance
• Process and disburse your commission advance
• Communicate with you regarding your account or transaction
• Maintain the safety and integrity of our service

We do not and will not share, sell, or disclose your information to any third-party brokerage, agency, or employer—including your own company—unless we are legally required to do so.

4. Confidentiality & Discretion

We recognize that many agents prefer to keep their use of commission advance services private. At Agents First, we guarantee:

• Complete discretion in all our dealings with you
• No communication with your brokerage or colleagues
• No visible or public trace of your interaction with our services

Your trust is our most valuable asset, and we operate with the highest level of confidentiality.

5. Data Security

We use industry-standard security protocols and encrypted storage systems to protect your data. Access to your information is limited to authorized personnel only, and we regularly review our policies and systems to ensure compliance with UAE data protection laws.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information
• Request that we delete your account and data
• Withdraw consent at any time for the use of your data (note: this may affect our ability to provide you with services)

To make such requests, please contact us at: contact@agentsfirst.ae

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. When we do, we’ll revise the “Last Updated” date at the top of this page. We encourage you to review the policy regularly.